EXCEED provides a comprehensive range of customized records management, site management, and processing solutions. Our operations professionals have extensive experience managing large-scale, time-critical, high-volume production processes and environments. EXCEED has a proven record of success in: creating start-up operations; the timely elimination of legacy backlogs; consolidating existing operations; and providing daily production and customer service support.
EXCEED’s areas of expertise include applications processing (involving accurate compliance with agency-specific rules and regulations); process design and re-engineering; data entry and analysis; call center management; site management; mail processing; quality assurance; quality control; and records maintenance and archival.
Document Management
- Filing, retrieval, and maintenance of records
- Electronic data capture, scanning, and conversion
- File inventory and audits
- File shipment and consolidation
- Protection of proprietary and business
- Confidential information
- Archiving
Processing
- Process design and re-engineering
- Rule and regulations-based decision making
- High-volume, time critical production management
- Mail preparation and processing
- Backlog elimination
- Capacity planning
- Data entry
- Quality assurance and quality control
- Customer service/contact center management
- Program policy research and analysis
- Automated tools development
- Metrics reporting and analysis
- Standard Operating Procedure
