EXCEED provides a full range of expertly managed IT services for any size Agency. Operating under our proven ITIL/ITSM-based methodologies, backed by our mature management system, specifically ISO 9001:2015 registered Quality Management System (QMS) and ISO 20000-1:2011 registered IT Service Management System (ITSMS), we design and implement IT solutions that truly support the Agency IT mission, providing secure, high-availability service that Programs and Departments count on. Managed by our PMP, ITIL, and OEM-certified teams, our operational and tactical IT solutions cover the full range of Operations and Maintenance requirements, featuring:
- Data Center Operations
- Process Integration
- Enterprise Asset Lifecycle Management
- Microsoft, Linux, Unix Server Operations
- Exchange Messaging / Unified Messaging
- Office 365 Integration
- COTS/Proprietary Application Integration
- Application Deployment
- System and Application Architecture
- System Performance Optimization
- Malware Prevention and Mitigation
- IP Telephony
- Cisco LAN and WAN management
- Virtualization (VMWare/Hyper-V)
- Data Integrity
- SAN management
- PC, Laptop, and Server Image Development and Testing
- License Management and Optimization
- OS and Application Patch Management
- SCCM
- Mobile Device Management and Support
- Secure Wireless Devices
- Tactical Mobile Device Integration and Support (including Vehicle-Mounted)
- Encrypted Mobile Radio Systems including Vehicle Repeater Systems/Trunked Public Safety Radio Systems
- Continuity of Operations (COOP) including Hot Sites
- Disaster Recovery (DR)
- End User Equipment/Asset Lifecycle Refresh
- Mainframe Operations and Maintenance
EXCEED also specializes in highly-managed end user support services that ensure that all users have the greatest levels of system availability, proactive problem management to preempt downtime and support calls, and fastest return to service in the event of a system issue or support call. Key highlights of our End User support capabilities include:
- Enterprise Service Desk – Swiftest resolution at the lowest possible tier, preferably immediately on the initial call
- True Service Level Management
- Remote Diagnostic Support
- Automated Self-Help
- User Training
- Hardware Depot/Staging
- Desktop and Remote Office User Support
- Dell and other OEM warranty support
- Installations/Moves/Adds/Changes
- Executive/Advance Team Support
- Total Contact Ownership – Service Desk remains single point of contact and retains ownership of support requests through entire resolution process
- Constant Improvement/Problem Management – Identification and global resolution of major call drivers – Increases system availability for users and reduces the need for routine support calls
EXCEED’s Managed IT Solutions have been providing real, measurable value in Federal, State, and local Agencies for over ten years with consistently superior Service Level performance and customer satisfaction ratings across the board.
